WIDER ISSUE AND SOME BIG QUESTIONS
Wednesday, November 26, 2014
40K EDITORIAL: How My Love for the Sicaran Made Me Hate ForgeWorld
WIDER ISSUE AND SOME BIG QUESTIONS
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7 comments:
the only time i ordered with forgeworld, some piece were not right, and i emailed them, and they sent replacement.... did you try that?
I no longer buy from Forgeworld. I'd love to, and the prices can be justified, if only their quality was up to standard. Over the last few years every order i've made has had some issues, either horrible mould slips, broken parts, warped parts and even uncured resin!
They just don't want to listen to their customers. I've made polite suggestions and comments but they just send replacements. The excitement soon wears off when you wait two weeks for your model, and then have to wait another month for replacement parts before you can assemble it!
The customer should not have to deal with quality control. Its just poor management. Yes resin can be difficult sometimes, but they have a flawed production process. I have been casting resin for 10 years so I can say that with some experience.
Just another reason to support a company that cares about its customers, like Hawk Wargames (who i have had some casting issues with, but very minor in comparison)
Customer service at Forge World is excellent. They will replace anything that is defective.
I read this on another blog that it was posted on, and have to say it seems whiny. I can understand wanting a good product, but anything I've got from FW (including a Sicaran) had minimal work requirements to clean up. This isn't lego and two part moulds are bound to have some flash. The comment about complaining about vent ports its also ridiculous. They're needed for this method of casting and take 2 seconds to clip off.
Having also ordered from other 3rd party suppliers like CHS and some Polish companies, I can say FW stuff is much better. Comparing FW to something like limited run Kingdom of Death models isn't really an apples to apples thing.
I have also found FW customer service to be excellent and the issues like bent barrels and other warping can take a couple of minutes and some hot water or a hairdryer to sort out.
So quit dripping, Larry, and take a man pill (joking) :-)
Have spent close to $10k on Forge World over the past 5 year or so. Aside from a few mis-moulds on some DKOK which were replaced no questions asked, FW moulds are a cut above the rest of the pack! Some boiling water will fix any and all barrels and other warped pieces! I love forge world and i am not a fan-boy! 10/10!
I've got an 8000 point heresy army. Any issues fw immediately replace stuff. Stop moaning for the sake of it you whiney fuck and get on with it.
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